Business Central has well-rounded base functions that support analytics, finance, supply chain, and manufacturing. Many different types of businesses use its capabilities and features to achieve their business goals. But what about companies that need more business functions that Business Central does not include by default, such as more reporting or HR features? Businesses don’t have to have separate business systems for each of these needs. They can customize Business Central's base functionality with apps (aka add-ons or extensions) to further extend its capabilities, tailoring it to meet your business needs without the cost of custom development.

Item Charges in Business Central are a highly useful function that enables the allocation and organization of additional costs necessary for orders. This tool enables you to distribute a bulk cost from a vendor across multiple items. These allocations help ensure that each of your orders is accurately recorded in the Item Unit Cost and Cost of Goods, without omitting important details such as the amount of additional costs paid for service fees, shipping costs, or other non-recurring charges.

If your New Year’s Resolution is to make data-informed decisions that steer your marketing strategy, then decluttering your marketing application for clean data and clearer KPIs is a good place to start. 

If you’re using Dynamics 365 Customer Insights – Journeys, we’ve put together this new year’s guide to help you dive in with best practices and to revisit features and tools to help you make the most of your marketing application. 

Business Central version 27 includes a new 1099 process that now includes e-file and emailing your 1099s. In this blog, we walk you through the full 1099 process, from the fields that must be filled out on the vendor form, setting up the IRS reporting period, propagating 1099s, making adjustments, and finally sending the forms to the IRS and vendors.

Microsoft’s Teams Premium is an add-on license designed to enhance the core Teams experience by offering a range of advanced features. This blog will provide an in-depth comparison between Teams Premium and the standard Teams offering, discussing the features available for meetings, webinars, town halls, and more.

In Business Central, selecting the right type of Bill of Materials (BOM) is an important decision to support efficient manufacturing operations. Whether to use Assembly BOMs or Production BOMs depends on the complexity of your products, the level of process tracking required, and your business's operational needs. So, which should you use? It depends on your situation.

In manufacturing, production scheduling is a crucial step to ensuring success. Teams rely on accurate, date-driven schedules to ensure that work is completed on time and resources are properly allocated. In Business Central, the production order calendar is a tool that defines working days, shift times, and resource availability for each work center.

Release Wave is back, and it’s coming to Dynamics 365 Sales! This Release Wave includes new features such as Row Summaries, Smart Paste Data Entries, Natural Language Search, and the Recycling Bin, making your life easier as you continue to utilize Dynamics 365 Sales.

Dynamic 365 Release Wave 2 is coming, starting this October. This Release Wave includes announcing and rolling out new features across Dynamics 365 and Power Platform apps. Here, we will discuss what new features will be coming to your Business Central in this Release Wave.

It’s happening again! Dynamics 365 Release Wave 2 is coming, starting this October. If you don’t already know, Microsoft Release Waves are the announcements and rollouts of new features! These new features will be coming to Customer Insights Journeys.

In this blog, we will go over the analytics available by default in the app, including the cross-journey and cross-channel analytics dashboards and other areas where insights are stored, and we’ll discuss how you might use these tools to take your marketing to the next level.

Real-time Segments in Customer Insights—Journeys are not so different from those you may have created in other marketing applications (or, for seasoned Dynamics 365 Customer Insights users, the now-depreciated outbound area of the app). However, the differences in the designer canvas, paired with the overall differences to consent in Real-Time Marketing, made us think a brief tutorial was in order. So, without further ado, let’s discuss how to create a new audience segment that you can use within your customer journeys.

Community Summit North America is right around the corner, and there’s still time to register for your all-access pass, Academy Courses, GP to BC Migration Preconference, and more!

Community Summit North America is the largest independent Microsoft business app conference, connecting users, Partners, ISVs, and business application experts across all industries and experience levels. There are so many things to do during the conference, so let's dive into how to prepare to get the most out of your experience at Community Summit 2025.

When you send an email, the IP server that sends it is available to each server that processes that message, meaning the location from which the email is sent is traceable back to you. Why is this important to know? A collection of third-party watchdog organizations monitors activity, message content, and complaints associated with that sending address. So, how do you avoid sending your marketing emails to spam?

Microsoft’s virtual assistant, Copilot, has not only been embedded into various Microsoft applications, it is also now in Microsoft’s browser, Edge. Integrated right into the task bar, Copilot in Edge includes time-saving tools such as summarizing web pages, answering questions, drafting text, and more—all without having to leave your browser window. As Copilot continues to evolve, we are putting it to the test in various Microsoft applications to see which features are the most useful.

Microsoft’s AI assistant, Copilot, is now embedded into most of their products, and Word is no exception. Although Copilot’s development is ongoing, there are already some useful features we want to highlight because they can speed up Word document creation.

In today’s marketing world, email has proven to be one of the most effective ways to reach and engage with customers. In Dynamics 365 Customer Insights – Journeys, users can access powerful tools that facilitate targeted and timely communications. But these tools are only a portion of the equation.

Microsoft Copilot is incredibly handy for assisting you with tasks. Whether you’re drafting an email, requesting information, or need a lengthy document summarized, Copilot can certainly take some work off your plate. However, it is important to remember that Copilot is still in its early stages of development, and it will not always perfectly comprehend everything it is asked to do.

By now, you’ve probably at least heard of Microsoft’s AI Assistant, Copilot. It’s been integrated into many of Microsoft’s business and office applications, bringing features designed to streamline your work and boost productivity.

If you’re a marketer using Dynamics 365 Customer Insights – Journeys, you’re no doubt aware that Microsoft is removing the Outbound marketing module on June 30th, 2025. With just over a week to prepare, we’re here with some tips to help anyone who hasn’t started preparing for the transition yet. Remember, your transition must be completed before June 30^th to prevent any disruptions to your marketing activities.