AI agents can do a lot, but they're not capable of everything. In this blog post, we separate fact from fiction in the buzzy new world of Agentic AI.

Many organizations assume AI costs begin and end with a monthly subscription, but there’s a little more to it than that. Copilot pricing has always been slightly confusing, and it's about to get downright befuddling. Beginning June 1, 2026, the pricing model for Copilot is changing. The subscription costs for Copilot products won’t be different, but what’s included within each subscription level and how those costs are calculated will be.

While adopting new technology can feel intimidating, AI is already reshaping how small businesses operate. Used thoughtfully, it can streamline workflows, reduce operational costs, and free up more time to tackle creative, strategic work. Below, we break down where AI can genuinely improve efficiency, and where a more cautious approach might make sense.

Artificial intelligence is evolving at a breakneck pace, and a handful of powerful companies have emerged as leaders of the industry, shaping not just the tools we currently use, but the directions in which future tools are headed. Understanding who owns these technologies and what they actually deliver is key to cutting through the hype and making sense of a rapidly expanding ecosystem.

These days, it seems like artificial intelligence (commonly called AI) is everywhere you look. It’s embedded in software programs, powering search engines, shaping social media feeds, writing emails, and generating images. With so much sudden exposure to a powerful and somewhat opaque tool, it’s never been more important to understand what artificial intelligence truly means: where it came from, how it currently works, and what it may become in the future.

Microsoft’s virtual assistant, Copilot, has not only been embedded into various Microsoft applications, it is also now in Microsoft’s browser, Edge. Integrated right into the task bar, Copilot in Edge includes time-saving tools such as summarizing web pages, answering questions, drafting text, and more—all without having to leave your browser window. As Copilot continues to evolve, we are putting it to the test in various Microsoft applications to see which features are the most useful.

Microsoft’s AI assistant, Copilot, is now embedded into most of their products, and Word is no exception. Although Copilot’s development is ongoing, there are already some useful features we want to highlight because they can speed up Word document creation.

By now, you’ve probably at least heard of Microsoft’s AI Assistant, Copilot. It’s been integrated into many of Microsoft’s business and office applications, bringing features designed to streamline your work and boost productivity.

We have found that the way prompts are phrased can really make or break the usefulness of Copilot’s responses. In this blog, we’ll share some tips for writing effective prompts so that you can get the most out of your interactions with Copilot, no matter where you are using the AI.

We’ve written a separate blog post discussing some of the most useful Copilot features in Dynamics 365 Sales. We want to add to that conversation by discussing another new feature that is designed to help you enter data faster, and this new feature is called form fill.

Business Central has included the occasional AI feature here and there for a while now, but recently, with Microsoft’s 2024 Release Wave 1, more and more are being added. Though all these features prove useful for various needs, there are five features we believe are most valuable to our clients and the broader Business Central user base.