Become a Dynamics 365 expert with Syvantis Learn
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Why Syvantis?
We put the partner back in
partnership
Your full business process (not just your software) is our focus
We’re process-obsessed! Everything we do revolves around your needs, and we build integrated solutions that connect and improve your business processes—not the other way around.
Explore our discovery & implementation process
Your long-term success is ours, too
We’re in it for the long haul. We have +95% client retention because we never stop helping you meet your goals. There are a lot of reasons why our clients stay with us, and it’s not just a great implementation experience—it’s everything that happens after that, too.
Don't take our word for it. Here's what our clients say
Your implementation is fixed price and transparent
What we quote is what we invoice, because no one appreciates a surprise or inflated cost. We developed this fixed-price methodology because we believe partnership means taking on the same risk as you. Plus, we don’t obscure what our services cost.
See our pricing
You keep your implementation team for ongoing support, too
We don’t shuffle you from one team to another for your implementation, ongoing support, and customer service. Your implementation consultant will be with you through everything. They know you, your business, processes, apps, and goals, and they will be with you through everything. It’s a waste of time and money to do it any other way.
What does support after go-live look like?
One team
Partnership sync
On-demand training
Standout support
Your consultant stays with you from first project to long-term support
We said it once and we’ll say it again: you will never be shuffled from team to team. Your implementation consultant stays part of your long-term support team. You know them and they know you, your business, processes, and systems—front to back.
Regular meetings with your dedicated lead consultant
Being our client means having dedicated consultants on your team, both during and long after implementation. Our free, regular client service meetings let us connect on your business goals and make your solutions to work even better for you. We make sure you’re up to date with Microsoft updates, provide any needed training, and beyond.
Free, comprehensive, on-demand training
What good are business systems if you don’t know how to use them? We know solid training is the best way to ensure a successful system adoption. We’re proud to offer Syvantis Learn, filled with educational courses taught by our expert consultants—free of charge to our clients.
Bundle, budget, save on future projects and ongoing needs
We’re not in the business of nickel-and-diming you for every little thing. With our bundled, discounted, pre-paid support hours, your budget will love to see us coming. No more individual ticket approvals by your administration. Use these “application support” hours on whatever you need—team training sessions, customizations, break-fixes, updates, and more.
A discovery process focused on your needs, not making a sale
No salespeople, only experts
We don’t have traditional sales people. Our Microsoft certified consultants are involved in the entire discovery process, which means we centered functional knowledge of the solutions we offer. This means we can propose solutions that are not only possible but best for your needs.
No commissions—ever
We believe it is a conflict of interest to compensate our employees based on time billed to our customers. So, we never pay commissions on billable time.
Also, we never pay bonuses on sales. From our first meeting and all that follow, our consultants prioritize best serving you, not lining individual pockets.
True consulting, no "yes men"
If what you ask for is not the best for your budget and business goals, we’ll tell you. We often advise against solutions and customizations that are costly, high-maintenance, overcomplicated, or might hinder our clients’ future growth. We only build solutions that actively work within and enhance your business processes.
Free System Assessment
Our system experts meet with you and learn about your current situation and needs. We take the time to truly get to know your business processes, areas of frustration, and goals for the future.
We spend more time on nonbillable discoveries than other partners because nearly all of our projects are fixed-price. This means that the business risk falls to Syvantis, and we absolutely must understand your needs deeply prior to signing any contract.
Solution Proposal
Based on our system assessment and subsequent meetings with you, we map out your options and provide our recommendations considering the state of your system, your business processes, and your needs.
Then we discuss it with you, so you can decide where to go next.
Design
Your Syvantis Implementation team meets with your company stakeholders to review your full business process. Because this is deep consulting work, we ask you A LOT of questions about your current processes and how you need your processes to change in the future.
We leave no stone unturned because from the very beginning, your solutions need to be designed to work within and support your business processes (NOT the other way around).
Configure
During the configuration stage, your Syvantis team creates the system that meets the established design specifications.
Our solution consultants, industry experts, and in-house developers work hard to ensure that what we propose to you during the design stage is fulfilled.
Process Workshop
Until this point in the implementation process, your shiny new solution has been all theoretical. The design stage imagines the ideal solution for your business processes, and the configure stage sets it up. At that point, most partners would consider the project done. But we're not most partners.
Process workshop is the time to stress test the original game plan. No design can anticipate every single scenario, and as your team runs through your actual processes to trial-and-error the solution, we'll uncover changes that could never have been found otherwise. This is all done before go-live in a sandbox environment, so there's no risk to the tests.
This is our iterative design process, and it's how we hone your solution, fine tuning it to your precise needs. This is the ESSENTIAL part of the project; without it, your system would never become a well-oiled machine that uplifts your team and processes that we guarantee.
Team Training
We bake training into our implementations. The consultants building your solution create custom process documentation and training videos using your actual system environments and workflows, which are available ONLY to your team.
All of this is in addition to our robust catalog of training courses for standard deployments of Microsoft systems.
You retain free access to ALL these training resources throughout the entire course of our relationship.
Explore Syvantis Learn, our Learning Platform ->
Going Live
By the time your system goes live, it has been tested and adjusted to avoid issues, and you have been trained so you can jump right in without hiccups.
But we're still right there during go-live to make sure any concerns are immediately resolved.
Continued Support
Going live with your system is just the beginning. The real work and partnership happens in the months and years that follow. We're not going anywhere, and we are dedicated to helping your system shift and grow as you do.
We meet with you regularly to ensure your business is continuously supported and ready to meet your long-term goals. We provide ongoing training to keep you up to date with system updates and new functionality, and to onboard your new team members.
Client Success Methodology
Our whole business model is centered around long-term relationships with our clients, so on a fundamental level, your success is our success.
One way we help you flourish long-term is to stay in touch via regular client success meetings.
