Become a Dynamics 365 expert with Syvantis Learn
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with Dynamics 365 Customer Service
Empower your service reps
Skyrocket service KPIs and retain customers
Easily keep track of case statuses
Gain full insight into case details
Identify trends with case metrics
Route cases to the right service reps
Automatic case creation from email
Leverage website chat bots to triage cases to reps
Gather feedback from clients after cases end
Align service reps with internal knowledge base
Simplify task flow in dedicated service workspace
Make in-window calls with transcript recordings
End-to-End Case Management
Get a 360-degree view of each customer using previous customer interactions, support history analytics, recent cases, and tracked metrics to customize their service experience.
End-to-End Case Management
Get a 360-degree view of each customer using previous customer interactions, support history analytics, recent cases, and tracked metrics to customize their service experience.
Seamless Office 365 Integrations
Optimize calls, chats, and collaboration with Teams in the Dynamics 365 Customer Service workspace—without ever leaving a customer case or conversation.
Seamless Office 365 Integrations
Optimize calls, chats, and collaboration with Teams in the Dynamics 365 Customer Service workspace—without ever leaving a customer case or conversation.
Manage Performance & Productivity
Customer Service Managers can view and manage representative caseloads by tracking case issues across multiple requests, implementing case setting features, and configuring similar case suggestions.
Manage Performance & Productivity
Customer Service Managers can view and manage representative caseloads by tracking case issues across multiple requests, implementing case setting features, and configuring similar case suggestions.
Cross-Channel Visibility
Instantly connect with customers via live channels like Facebook Messenger, WhatsApp, WeChat, Twitter DM, and more.
Cross-Channel Visibility
Instantly connect with customers via live channels like Facebook Messenger, WhatsApp, WeChat, Twitter DM, and more.
Request a custom demo
Request a custom demo
Our consulting team will show you the ins and outs of Dynamics 365 Customer Service so can prepare for a system that fits into your client service process. We customize our demos with your data for a real look into how it works.
Rescue your current system
Rescue your current system
Not getting the results you need? Is your system support lacking? We’ll get your system and service exactly where you need it to be. We’re seasoned experts in getting Dynamics 365 Customer Service on track.
Build a solution estimate
Build a solution estimate
Ready to implement Dynamics 365 Customer Service for your organization? Our team will build an implementation quote using our fixed-price methodology—no surprises here.
