Microsoft Dynamics 365 Customer Service is an exceptional customer service application with a wealth of features that streamline workflows and speed up responses to your valued customers. If you’re looking for a solution that facilitates positive customer relationships while boosting productivity, you’re in the right place.

A happy customer is one who is listened to, their needs met. A resilient and successful business is one who fosters happy, loyal customers. Where these Venn Diagrams meet is an efficient and easy way to ask for and give feedback. Standard, generic feedback won’t give the nuanced insights to help a company serve its clients and grow; yet asking for specific, detailed feedback usually calls for time-consuming manual labor, developing a myriad of surveys for common situations and experiences.

Whether you call them support incidents, tickets, cases, or another term, most organizations need a way to effectively manage and track all support activities related to their customers. Dynamics 365 Customer Service provides support teams with comprehensive tools to capture and store support related information while guiding support staff through the remediation process to final resolution.

For organizations already using other Dynamics 365 apps like Sales for CRM capabilities, Dynamics 365 Customer Service allows them to store and update client info in the same database as Sales data meaning it is easy to keep all prospect and client data up to date in the same system.

Dynamics 365 Customer Voice is Microsoft’s premier solution for customer feedback management. Customer Voice provides organizations with effective solutions to build and analyze customer surveys and identify metrics they need to improve the experience of their customers.

To increase the availability of portal software, Microsoft has recently replaced their older Dynamics 365 Portals with the new Power Apps Portals. The new program is designed to be an easier to use option with less coding needed for companies that want to create portals for their customers to access information Power Apps Portals can be used for a wide variety of purposes. Because it connects natively with Microsoft’s Common Data Service, Power Apps Portals can provide any information stored on the Microsoft Dynamics suite.

Microsoft Outlook and Dynamics 365 work together to make your business the best it can be, but there seems to be some confusion on how the connection works. Learn all about the Dynamics 365 for Outlook App and Client here.

To provide the best customer experience you need to look at your customers and determine exactly what it is they want or need. These wants and needs will not be the same for each of your customers. To better understand each customer individually, and to meet each of their expectations, you should plan to invest in a quality CRM system.