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2025 Release Wave 2: Features coming to Dynamics 365 Customer Insights-Journeys

March 19, 2026

2025 Release Wave 2: Features coming to Dynamics 365 Customer Insights-Journeys
It’s happening again! Dynamics 365 Release Wave 2 is coming, starting this October. If you don’t already know, Microsoft Release Waves are the announcements and rollouts of new features! These new features will be coming to Customer Insights Journeys.
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Jump into Analytics in Dynamics 365 Customer Insights - Journeys

March 19, 2026

Jump into Analytics in Dynamics 365 Customer Insights - Journeys
In this blog, we will go over the analytics available by default in the app, including the cross-journey and cross-channel analytics dashboards and other areas where insights are stored, and we’ll discuss how you might use these tools to take your marketing to the next level.
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Creating Real-Time Segments in Dynamics 365 Customer Insights-Journeys

March 20, 2026

Creating Real-Time Segments in Dynamics 365 Customer Insights-Journeys
A segment is a way to group leads, customers, or a targeted audience into a structured grouping based on key characteristics and attributes. This makes it easier to target specific groups of people with a more strategic and personalized type of marketing across campaigns and channels.
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