In this blog, we will go over the analytics available by default in the app, including the cross-journey and cross-channel analytics dashboards and other areas where insights are stored, and we’ll discuss how you might use these tools to take your marketing to the next level.

In Dynamics 365 Customer Insights – Journeys, users can access powerful tools that facilitate targeted and timely communications. But these tools are only a portion of the equation. To inspire engagement amongst your customers, it is essential to implement some strategies in your marketing efforts to make them stand out in inboxes that are full of other things vying for their attention. We have compiled a list of email marketing strategies to help your content stand out and boost customer en...

If you’re a marketer using Dynamics 365 Customer Insights – Journeys, you’re no doubt aware that Microsoft is removing the Outbound marketing module on June 30th, 2025. With just over a week to prepare, we’re here with some tips to help anyone who hasn’t started preparing for the transition yet. Remember, your transition must be completed before June 30th to prevent any disruptions to your marketing activities. If you’re reading this now, you’re probably in a hurry to prepare for the transiti...