Dynamics 365 Customer Service
Drive customer satisfaction
Part of the Dynamics 365 CRM stack, Dynamics 365 Customer Service is an all-in-one customer service solution to ensure businesses deliver the best customer service experience possible. Support customer service representatives every step of the way to provide the right level of assistance to customers for consistent results each time.
Ensure customer service representatives deliver consistent and high-quality service, every single time
Optimize workflow management to keep customer service operations running smoothly
Provide support request management from the moment a customer support case opens to the moment it’s closed
What’s my cost commitment?
We believe in pricing transparency. We’ll walk you through every step of estimating your up-front, licensing, and ongoing support costs.
Starting at
$65
per user per month
End-to-End Case Management
Ensure customer satisfaction from start to finish with comprehensive end-to-end case management. Get a 360-degree view of each customer using previous customer interactions, support history analytics, recent cases, and tracked metrics to customize their service experience. Representatives can keep track of cases with ease using an optimized inbox experience with features like customized view options, filters, and sorting capabilities. With multi-channel options, representatives can take on requests from any channel, handle multiple sessions at a time, and multitask across embedded features without ever losing track of important case information.
Seamless Office 365 Integrations
An enhanced Office 365 integration with Microsoft Teams and Outlook allows for proactive messaging capabilities. Optimize calls, chats, and collaboration with Teams in the Dynamics 365 Customer Service workspace—without ever leaving a customer case or conversation. With the Dynamics 365 App for Outlook, representatives can automatically track emails to cases in Dynamics 365 Customer Service and view all related case communications directly on the case record.
Manage Performance & Productivity
Enable users to work efficiently with a well-equipped toolbox of multitasking and productivity features. Cutting-edge AI can provide customers with self-service support and real-time analysis, so representatives can prioritize and stay ahead of even the most complex cases. Customer Service Managers can view and manage representative caseloads by tracking case issues across multiple requests, implementing case setting features, and configuring similar case suggestions.
Cross-Channel Visibility
Meet customers wherever they are with chat, SMS, social channels, and other custom messaging channels. Instantly connect with customers via live channels like Facebook Messenger, WhatsApp, WeChat, Twitter DM, and more. Omnichannel capabilities extend coverage for rich engagement across a variety of digital messaging channels, providing a modern, customizable, high-productivity app that allows agents to easily engage with customers.