In Dynamics 365 Sales, you have the pre-built list views available, which you can customize by changing filter and columns. This is one example (and some of our favorite parts) of the extreme customizability of the app’s interface. You can build your own views with only the data you want to see. Then you can save those views to use later, share them with your team, work with that data, and even export it.

As a marketer, your analytics count. When it comes to sending emails, did you know that you might not be getting all your campaign insights, particularly when your email is sent along to other people outside your initial audience? But not to worry. It's easy to set up and use a "Forward to a friend" link to make sure you're capturing those analytics. Plus, you can make sure your new recipients have the same excellent inbox experience with your marketing efforts as your original audience.

Soon, we’ll be seeing many of the features mentioned in Microsoft’s Dynamics 365 and Power Platform 2024 Release Wave 1 Plans--a lot of items will become generally available in April. While they may not be here just yet, there are a few things standout features that we think lots of CRM users will find value in.

An often-overlooked built-in feature in Dynamics GP is Refund Checks, and it promises to streamline the normally tedious (if not difficult) process of refund checks.

As part of the 2024 Release Wave 1, Dynamics 365 CRM has been updated with a new modern look and feel. Early access to the New Look was rolled out in February 2024, with general availability in April 2024.

The New Look brings upon visual changes to make Dynamics 365 sleeker, more modern, and more intuitive to use. Here’s a breakdown of the subtle yet impactful changes you can expect to see.

Release Wave 1 of 2024 is coming in April, and the plans have been out since January. We’re gearing up for the update by reviewing the plans and testing features in a sandbox environment as they move into preview. Let’s review some of our most highly anticipated features, specifically for the Jobs module.

It’s important to test your system to ensure the update will not interfere with your processes and, most importantly, system customizations and extensions. It is crucial to test the transactions that use any of your customizations or extensions early in a sandbox environment, lest they break in production and halt your business processes. So, we’ve put together a checklist of recommended tests to perform after Business Central is updated to the latest version, with those release wave changes.

Both Gmail and Yahoo have recently implemented measures to ensure that bulk email senders provide an easy, visible one-click option to unsubscribe within all promotional emails. For businesses using Dynamics 365 Customer Insights - Journeys (formerly Dynamics 365 Marketing), ensuring compliance is super simple. In addition to the normal subscription center links with which you are probably familiar, Microsoft has added a new one-click unsubscribe feature.

If your company uses Microsoft business solutions such as Dynamics 365 Sales or Business Central, you’ve probably been seeing Copilot in your app recently. Copilot is Microsoft’s answer for how to begin integrating AI into your normal business processes and includes a variety of tools to improve efficiency, such as providing summaries and generating email content ideas.

Make the most out of GP with the Professional Services Tool Library, a built-in catalogue of additional tools, capabilities, and shortcuts that allows you to more quickly view, combine, modify, and make system changes in all core modules of GP.

Permissions errors can be triggered doing pretty much anything in Business Central, but where your employees may get error messages will vary based on the permissions assigned to them. Luckily, most permission errors actually show you where the error originated and, therefore, you have the means to resolve that error.

Several new features have released, which you can review and track via the Microsoft’s Release Planner, which allows you to effectively plan for new features that will be added to the stack of Dynamics 365 and Power Platform applications.

Note that these are features that were announced with 2023 Release Wave 2. Some features have already been made generally available since their release, but some other features will be made available for public preview in March 2024.

‘Tis the season…tax season. But just because this is a yearly event, that doesn’t mean it’s all committed to memory. But that’s why we’re here. We’ve included the resources you need to resolve your 1099s in Dynamics GP—including information about year-end, reversing year-end, printing your 1099s, and e-filing!

There are lots of reasons why you should start to think about modernizing your ERP, but here are five tried-and-true benefits once you migrate your Dynamics GP to Business Central, the most modern, full-featured, and competitively-priced ERP application on the market.

Stay tuned for part two of this blog series for more reasons you’ll love Business Central after migrating from Dynamics GP!

Though it is true that every business handles its sales funnel a little differently, in broad strokes, an opportunity will be nurtured until it is either lost (if the prospect decides not to buy) or until they are ready to see a quote. Within CRM, the quote is both an extension of the Opportunity stage and a new record itself. So first we’ll talk about creating a quote from an opportunity, making a quote from scratch if you don’t have an associated opportunity, revising the quote, and then converting it into an order (if you handle orders in your CRM).

If you’ve done any A/B testing in the Outbound Marketing module, you’ll know that the system is primarily based around setting the tests up at the email-level since that is the primary focus of Outbound Marketing. Real-Time Marketing has a couple additional channel options, such as texting, outside of just sending emails. As such, it pulls the A/B testing back to the Journey-level. Rather than setting up an A/B test on an email and then adding the element to the customer journey, we instead will simply add an action to our journey and select “Test which variation performs better.”

Depending on where you’re located and where your clients or contacts are located, there are data protection laws you must adhere to. You may have heard of GDPR (or General Data Protection Regulation) that went into effect in 2018 within the EU. Other data protection laws include CAN-SPAM for email marketing in the US, and CASL in Canada. The details of these regulations are readily available online, so if you haven’t already, be sure to familiarize yourself and your marketing team with the laws you must follow depending on your and your clients’ locations. Consent management in D365 will help you adhere to whichever laws you must follow.

The general best practice is that all contacts must opt-in to receive marketing communications from you, but that they also have the ability to easily opt-out and revoke this consent at any time. So, how is marketing consent established, and how does Dynamics store it?

Sandboxes are for playing around and testing customizations and features. Production environments are where you do your actual work. Now let’s dig in a little deeper into how to work with sandboxes, and how to move your sandbox content into a production environment if/when you want to!

Power BI is an extremely powerful data visualization tool. It can handle a wide variety of reporting needs, but if you’re just starting out designing reports, or if you’ve already gotten a handle of Power BI, you may be wondering how you can use all these cool visuals and tools to create something that someone—your coworker, your manager, whomever—can get real value and insight from.

So let’s discuss some general rules that you can consider when you design in Power BI to remove barriers to use. After all, at the end of the day, we just want to make sure all our hard work goes somewhere useful.

When you’re using a system for things so important as account and order fulfillment, you want to vet that any changes you make to the system—whether it be new features or processes, or even changes to your role centers or pages—will not detract from your system’s functionality.